FAQs

Welcome to Pepper! We know how important it is to find the right fit, so we’ve worked hard to provide some helpful guidance for finding the size that works best. See below for the details, but remember–if the size you try first isn’t perfect, we’re here to help find the right one! 

Our sizing follows the 4 Inch Measurement Method, which takes your ribcage measurement and adds 4 inches (or 5 if that's an odd number) to obtain the band size. Even among different brands who use a similar method, bra sizing can vary, which means you might be one size in one brand, but be a different one in Pepper. We recommend checking in using our size calculator and/or our size quiz to find your best Pepper size. 

• Our size calculator utilizes your specific ribcage and bust measurements to identify your best size. Here’s how to use it: 

1. Wear a lightly lined bra (not a push-up or compression sports bra) and grab a soft measuring tape (or string and ruler works, too). 

2. Measure around your ribcage, just beneath your bust. This is your Underbust.

3. Measure around the fullest part of your bust. This is your Bust size.

4. Enter both measurements in our Size Calculator and click Get my size. 

Our bra size chart helps break down all our sizes, matching the size calculator’s recommendations based on real measurements. 

• Our size quiz will take you through a few quick questions to recommend your best size.

If you’re still not sure about your size, send a note to [email protected] with your measurements and the size you typically wear, and we’ll help provide a personalized recommendation!

If your bra doesn’t fit, we want to help you find the one that’s just right! Here’s a guide to help you choose what size work better.

• If the band fits perfectly, but your cups are too big: Keep the same band size but go down a cup size. For example, swap 32A for 32AA.
• If the band fits perfectly, but the cups are too small: Keep the same band size but go up a cup size. For example: swap 32A for 32B.
• If the band is too big, but the cups fit perfectly: Go down a band size, and up a cup letter to try your Sister Size. For example: Swap 32A for 30B.
• If the band is too small, but the cups fit perfectly: Go up a band size, and down a cup letter to try your Sister Size. For example: swap 32A for 32AA.
• If both the band and cups are too small: Go up a band size and keep the same cup size. For example: Swap 32A for 34A.
• If both the band and cups are too big: Go down a band size and keep the same cup size. For example: Swap 32A for 30A.

What is a Sister Size?

We use the term "sister size" to refer to groups of bra-size equivalents that are related by cup volume. A sister size will have a different band length and cup letter, but with the same overall cup volume as its sisters. 

For example, 34B, 36A, and 38AA all have the same cup volume despite the differences in band length and cup letter. This means that if the size you tried feels off in the band—too tight or too loose—but the cup volume fits well, you can try a sister size to adjust the fit around your ribcage while keeping the same cup volume.

Here's how to do it: go up a band size and down a cup letter if you need a looser band (36A > 38AA), or down a band size and up a cup letter for a snugger one (36A > 34B). It's a handy trick when the fit is almost right, but needs just a slight tweak!

Sizing can vary across different brands, which means you might be one size in one brand, but be a different one in Pepper. We think it helps to know what a properly fitting bra looks & feels like while shopping for your best fit. 

It’s best to check each part of the bra. Here’s how:

• Band: The band should feel comfortably snug on the loosest set of hooks, this allows you to use the inner hooks to tighten as the band stretches with wear over time. The band should also be parallel to the floor while around your back and not ride up or shift with movement. 
• Cups: The cups should lay flush against your breast tissue without digging in and creating any cup spillage or with empty space creating cup gapping.
• Underwire: The underwire (if your bra has one) should lay comfortably under the breast tissue and follow the root of your breast without digging into the sides of the breast tissue or into the underarm area. The underwire shouldn't lay on top of your breast tissue or sit below your rib cage either.
• Straps: The bra straps stay in place without slipping or digging in. You should adjust each strap so they fit snug and comfortably on your shoulders.

Our T-Shirt Bras all give you a seamless look under tees, but here's how they differ:

Simply Smooth T-Shirt Bra: Plunge neckline with a wired structure, lightly lined cups, and 2-hook-and-eye closure

Demi T-Shirt Bra: A demi cup (lower cut, great for square necklines) with a wired structure, 3-hook-and-eye closures, and straps that convert to a racerback.

FeelGood Wirefree T-Shirt Bra: Scoop neckline with a wireless structure, lightly molded cups, 2-hook-and-eye closure, and straps convert to a racerback

Limitless Wirefree Scoop Bra: Scoop neckline with a wireless structure, removable cups, and 2-hook-and-eye closure

Supima Cotton Wirefree Scoop Bra: Scoop neckline with a wireless structure, removable cups, and 2-hook-and-eye closure in a super soft Supima cotton blend

All of our Lift Up bras give the same flattering, zero-gap lift (a little less than one extra cup size) so the real difference is about whether or not the bra has a wire.

The Lift Up Bra and Racerback Lift Up Bra have an underwire for added support, while the Zero-G Wirefree Lift Up Bra gives that same ultra-flattering, sculpted lift completely wire-free.

Since the lift is the same, it really just comes down to your preference: underwire for a little extra support, or wire-free for a no-wire feel. Either way, you'll get that comfy, zero-gap Pepper fit and lift.

We want you to love your bra. That’s why our 30 day return policy offers free returns and 1 free exchange to help you find the right fit! 

Keep in mind, items must be unworn, undamaged, and with their original tags attached and received back within 30 days of delivery. Items marked as Final Sale are not eligible for return or exchange.

Any associated taxes will be refunded along with your returned items. Original shipping fees are not refundable.

We want you to love your bra. That’s why our 30 day return policy offers easy returns to help you find the right fit! 

Keep in mind, items must be unworn, undamaged, and with their original tags attached and received back within 30 days of delivery. Items marked as Final Sale are not eligible for return or exchange.

International returns are subject to a flat return shipping and processing fee, depending on your country.

Any associated duties and taxes will be refunded along with your returned items. Original shipping fees are not refundable.

Direct exchanges are not currently available for international customers. The best way to exchange an international order is by processing a return for the item, then placing a new order for the new item on wearpepper.com.

The best way to process a return or exchange is by using our online return + exchange portal here, where you can easily create your prepaid shipping label or QR code and track the progress. Here's how:

1. In the portal, enter your email address and order number (you can find it in the subject line of your order confirmation email)

2. Select “Start A Return” and follow the steps to generate your drop off code or label.

3. Once your order is received, our returns department will process the return in 3-5 business days.

4. From there, you'll receive a refund confirmation email.

If your reason for returning is based on style or sizing, the portal will help guide you through some exchange recommendations. 

In the US, you can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item.

Pepper does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to our returns center, send us a note at [email protected] as soon as possible. We cannot guarantee your item will be found or returned, and are unable to provide compensation for items sent to us incorrectly.

Once your return has been received, our returns department takes 3-5 business days to process your return. From there, you’ll see the refund posted back to your original payment method in 5-10 business days and/or your exchange order will begin processing (which takes 1-3 business days).

If your old credit card is cancelled but you have been issued a new card, the refund will still post to your account, despite the new card number. If you have closed the account in its entirety, the bank or credit card company will issue the refund directly. If that's the case, I'd recommend getting in touch with your card's provider—they'll be able to help you track down those funds.

Our returns department utilizes the return label details to tie the items to your original order, to ensure you receive your full refund or exchange. For this reason, we cannot guarantee a refund will be issued if the returns are consolidated, so please do use separate labels and packages when returning multiple orders.

Also, if you've created multiple return labels for items from the same order, you'll want to ship those separately as well. 

Instant Exchanges allow our US community to get their hands on a new size or style right away, without having to wait for the original item to arrive back at our warehouse.

How it works:

• Head to our online return portal to start your request—you'll just need to enter your card details at the final step.

• A temporary $1 authorization hold is placed on your card to start the process. There are no extra shipping fees for instant exchanges!

• Need to update your shipping address? You can do that directly in the portal before you confirm.

• Check your inbox for two confirmation emails: one for your return request and one for your fresh new order.

The 14-day window & billing

• You have 14 days from the moment you start the exchange to drop your original item off with the carrier.

• The package doesn't need to reach us by day 14, but it does need an official carrier scan by then to stay within the window.

• Once that scan happens, we'll release the temporary $1 hold.

• If the return isn't scanned within 14 days, or if you decide to keep both, your card will be charged the full amount for the additional item.

Changing styles or returning both

• Looking for a different style? Select the "Shop Now" option in the portal to browse our full lineup. Instant Exchange works perfectly with "Shop Now" orders.

• If you decide to keep the original item instead, just submit a return for the replacement order.

• Returning both? Be sure to submit a separate request for each item to ensure you get the correct credit and avoid any delays.

• If the exchanged item isn't quite right, no worries! You can start a separate return request for the exchange order.

Support & Eligibility

• If you returned your package on time but were charged full price, email the Pep Squad at [email protected] with your order number and we'll get it fixed.

• Using a new card? Reach out to us directly if you need to settle a payment for items you've decided to keep.

• Currently, Instant Exchanges are only available for our customers within the US.

Our fulfillment center works quickly to process orders ASAP, so changes can only be made to your order within 1 hour of the time it’s placed. If it’s been less than 1 hour, you can cancel it and reorder with the correct information or items yourself. Here's how:

1. Log in to your Pepper account here.

2. Scroll to Your Orders and click See your order history.

3. Click Order Details next to your order.

4. Scroll down and click View Order Status.

5. If you're within the 1-hour window, you'll see the option to Cancel. Click it.

6. You'll get a cancellation confirmation and a refund confirmation email — then you're free to place a new order with the correct info.

If you don't see the cancel option, you're past the 1-hour window and our warehouse has already begun processing your order, which means we are not able to cancel it. While our team typically does not have the ability to make changes after that either, we’re always here to help, so email us ASAP at [email protected], and we’ll do our best to find an alternative solution.

Just email us at [email protected] with your email address and order number, and let us know what happened. We’ll get it sorted out as quickly as we can!

You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email. 

Or, if you have an account set up on wearpepper.com, you can find it by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders when logged in to your account.

You can find our bras and more here on wearpepper.com, Nordstrom, Bloomingdales, and our Amazon shop. 

Keep in mind, our Nordstrom, Bloomingdales, and Amazon shops offers a limited range of products. For access to our full line-up, wearpepper.com is the best place to shop!

Because orders placed via third-party shops are processed and handled by those third parties, their individual customer experience teams are best equipped to help with your order. 

That said, we’re always happy to help, so feel free to email [email protected] if you need an extra hand.

Sometimes we offer highly anticipated styles for purchase before they're ready to process at our fulfillment center. 

You'll be charged the full order amount at the time you place your order. 

Estimated ship dates are shown on the product page, at checkout, and in your confirmation email. We always aim to ship by the listed date, but if it shifts, we'll email you with the update.

Processing of your order takes 1-3 business days after we receive the items to our warehouse—from there, we’ll send you a shipment confirmation email with tracking details once it’s headed your way.

We're not able to edit the size or color after your order is placed, but we may be able to cancel the pre-order if processing hasn’t started yet—send a note to [email protected] and we’ll see what we can do!

• Standard: 2-8 business days ($9, or free when you spend $125 or more, after promotions, before tax)
• Express: 2–3 business days ($30)
• Overnight: 1-2 business days ($35)

Please allow 1-3 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.

Orders to Alaska, Hawaii, and US territories may take up to 4 weeks to arrive. Express shipping is only available within the contiguous US, and we're not able to expedite delivery to APO/FPO addresses or PO boxes.

Outside the US, Pepper currently ships to: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Hong Kong, Ireland, Italy, Israel, Japan, Mexico, Netherlands, New Zealand, Norway, Saudi Arabia, Singapore, Spain, South Korea, Sweden, Switzerland, UK, and United Arab Emirates.

We're not currently able to ship to international PO Boxes.

We hope to bring Pepper to more countries soon—stay tuned!

Standard and express shipping rates and availability differ depending upon your shipping country. 

The total you pay includes all applicable customs, duty, and taxes. We guarantee no surprise charges on delivery. 

Sometimes, the carrier takes 1-2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. 

If your tracking number isn’t updating or working after that and you purchased Checkout+, that means you’re covered if your package is lost after we hand your package to the carrier. Head to the returns portal, enter your order number and email address, and click Start a claim. From there, our claims team will help sort out a solution.

If you did not purchase Checkout+, Pepper is not liable for packages that are lost after we hand them to the carrier, but our team is absolutely still here to help. Send us an email at [email protected], and we’ll find an alternative solution.

If your order's been returned to sender, it's usually for one of these reasons:

• The delivery address was missing information or had a typo

• The carrier couldn't access the address after a few attempts

• The order wasn't picked up from the pickup point

• The delivery was refused

If your order tracking shows “returned to sender” and you purchased Checkout+, that means you’re covered if your package is sent back due to an issue with your address or delivery. Head to the returns portal, enter your order number and email address, and click Start a claim. From there, our claims team will help sort out a solution.

If you did not purchase Checkout+, our team is absolutely still here to help. Send us an email at [email protected], and we’ll find an alternative solution.

We’re as excited as you are for your order to be headed your way! If you have an account and are logged in, you can find order status details by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders.  Read on to find tips for when to expect delivery: 

When will my order ship?

Order processing takes 1-3 business days (or sometimes 4 during a big sale). From there, we hand the order to the carrier, and send you a shipment confirmation email with tracking details so you can follow its journey. 

When will my order arrive?

After processing, standard shipping takes 2-8 business days, express shipping takes 2-3 business days, and overnight shipping takes 1-2 business days. 

You can use the tracking link in your shipment confirmation email (or by clicking the 💬 at the bottom right corner of your screen, then clicking  when logged in to your account) to find the most up-to-date status of your package. 

Where’s my Amazon, Nordstrom, or Bloomingdales order?

When you place an order for Pepper bras via Amazon, Nordstrom, or Bloomingdales, the details are only available directly in your Amazon, Nordstrom, or Bloomingdales account. If you need help locating the order, please contact the third-party retailer directly.

We’re as excited as you are for your order to be headed your way! If you have an account and are logged in, you can find order status details by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders.  Read on to find tips for when to expect delivery: 

When will my order ship?

Order processing takes 1-3 business days (or sometimes 4 during a big sale). From there, we hand the order to the carrier, and send you a shipment confirmation email with tracking details so you can follow its journey. 

When will my order arrive?

After processing, your order will ship within the window specified below depending on your country.

You can use the tracking link in your shipment confirmation email (or by clicking the 💬 at the bottom right corner of your screen, then clicking  when logged in to your account) to find the most up-to-date status of your package. 

Our fulfillment center works quickly to process orders ASAP, so changes can only be made to your order within 1 hour of the time it’s completed. If it’s been less than 1 hour, you can cancel it and reorder with the edited address yourself. Here's how:

1. Log in to your Pepper account here.

2. Scroll to Your Orders and click See your order history.

3. Click Order Details next to your order.

4. Scroll down and click View Order Status.

5. If you're within the 1-hour window, you'll see the option to Cancel. Click it.

6. You'll get a cancellation confirmation and a refund confirmation email — then you're free to place a new order with the correct info.

If you don't see the cancel option, you're past the 1-hour window and our warehouse has already begun processing your order, which means we are not able to cancel it. While our team typically does not have the ability to make changes after that either, we’re always here to help, so email us ASAP at [email protected], and we’ll do our best to find an alternative solution.

Occasionally a carrier will mark a package as delivered early, so we recommend keeping an eye out for your order for the next 48 hours. We also always suggest checking all surrounding areas and/or entrances to your home to check that your package is not hiding or jammed, and asking your neighbors if they may have received it for you by mistake.

If you still can’t find it and you purchased Checkout+, that means you’re covered if your package is lost after we hand your package to the carrier. Head to the returns portal, enter your order number and email address, and click Start a claim. From there, our claims team will help sort out a solution.

If you did not purchase Checkout+, Pepper is not liable for lost or stolen packages, but our team is absolutely still here to help. Send us an email at [email protected], and we’ll find an alternative solution.

So sorry that happened! 

If you purchased Checkout+, that means you’re covered for any damage that occurs after we hand your package to the carrier. Head to the returns portal, enter your order number and email address, and click Start a claim. From there, our claims team will help sort out a solution.

If you did not purchase Checkout+, Pepper is not liable for packages that are damaged in transit, but our team is absolutely still here to help. Send us an email at [email protected], and we’ll find an alternative solution.

Checkout+ is our package protection feature designed to give you peace of mind with your order. If your package is lost, stolen, or damaged after we hand it over to the carrier (anything that happens during transit), our claims team will help replace it ASAP.

To start a claim for an order placed with Checkout+, just head over to our return portal here.

While Pepper is not liable for these issues if you haven’t purchased Checkout+, we are absolutely still here to help. Email us at [email protected], and we’ll help find a solution.

To best maintain the fit and feel of your Pepper bras, undies, swimwear, and apparel over time, we always recommend hand washing and air drying only, and avoiding chlorine bleach. This is the method we've wash-tested, and can guarantee holds up for the typical lifespan of our products. 

Some customers prefer to machine wash for convenience. If you do, using a mesh laundry bag on a delicate, cold cycle (still air dry only and avoiding chlorine bleach) is your best bet to reduce wear and damage. Do keep in mind we can’t guarantee the full longevity of our bras if they’re washed in a machine (even in a laundry bag), since this isn’t our tested and recommended care method.

Pepper bras (and underwear) are designed to maintain their fit and performance for about 12 months with regular wear and washing. Many customers find that replacing bras every 6–12 months helps maintain the best fit, support, and comfort.

Why? Every wear and wash slowly breaks down the fabric and elastic. It’s probably time for a new one if: 

• The band rides up or feels loose, even on the tightest hook. 

• The cups wrinkle, gape, or won’t sit smooth. 

• The straps keep slipping, even after you adjust them. 

• The fabric has stretched out, pilled, or lost its shape. 

• A well-loved bra can even feel like the wrong size—so if you’re constantly adjusting, it may just be time to replace it.

To give your bras the best longevity:

• Rotate 2–3 everyday bras so the elastic can recover between wears.

• Wash after every 2–3 wears (washing too often can shorten their lifespan.

• Hand wash in cold water, lay flat to air dry, and skip the chlorine bleach. (It’s the method we’ve wash-tested)

Our bras are made of cotton, nylon and spandex fabrics and are free from BPAs and PFAs. The hardware on our bras is zinc-alloy and is nickel free and lead free. 

On the product page for each product, you can find the specific materials in the "Description" section.

Our team works hard to make sure all our products are available, but sometimes the community snaps things up quickly! To be the first to find out when a certain product comes back, sign up for the back-in-stock notification right on the product page. Just click 'Join the Waitlist' and select your size and color to get an email as soon as it's back.

If you don't see a waitlist option for a specific style, size, or color, it means we don't have current plans to bring it back. That said, anything is possible for the future! Send us a note at [email protected] to let us know what you're hoping to see again, and we'll pass it along to our product team.

We love to partner with brands and influencers who share our values! 

The best way to inquire about potential collaborations and partnerships is by sending an email over to our team at [email protected] (for brands) or [email protected] (for influencers).  

Using the email subject line "Brand Name - Pepper Collab" will help them identify it best. Be sure to include any relevant links and details in the email, too. The team will be in touch there if it seems like a good fit!  

We also have an official A-List Creator ambassador program! To learn more, head over to the A-List Creator page on our site. There, you'll find a link to the application, plus more details about how the program works. After you complete the application and if it's a good fit, our team will be in touch with you directly via email with next steps.

Our brand is inspired directly from our community: fun, bold, unique. Like the spice, we are small but fierce. Small has often been associated with being timid. But the Small Squad is anything but. Pepper has a kick, just like us.

We're inspired by small boobs, big dreams. We are a community of women who are not limited by their cup size. Unlike typical bra companies that design for the 'standard' size, we design for real bodies in the IBTC so it's always the perfect fit.

Pepper is a movement beyond bras - we're redefining body image standards and empowering women to celebrate the body they've got.

Pepper is located in New York, NY and Denver, CO.

If you have already set up an account with your email address but are unable to log in, you may still need to activate the account. Check your email inbox (and your spam/junk folder just in case!) for an email from Pepper. Just click the link in the invitation to finish the setup process. 

If you can’t find the activation email, send us a note at [email protected], and we can resend it!

We love to stay in touch with our community, but if you’d prefer not to receive our emails, just click the unsubscribe button at the very bottom of one of our marketing emails. For texts, respond “stop” to any message.

You can find all your orders by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders when logged in to your account.

That said, if you placed orders using your email address before you set up your account or using a different email address, those previous orders will not be reflected in your account. If you’re looking for details about your previous orders, check your email inbox for your confirmation emails. Or, feel free to send us a message at [email protected], and we’ll look into it for you.

How do I join?

Pepper Perks is free and easy to join. Already have a Pepper account? Just log in here. New to Pepper? Sign up with your email here to start earning points right away.

How do I earn points?

Make a purchase, or complete any of the tasks listed on this page (after logging in to your Pepper account). You'll even get 50 points just for joining!

Points from a purchase post to your account 30 days after your order is delivered, as long as you keep the order (returns will deduct the associated points).

Refer a Friend is also part of Pepper Perks! Share your personalized code so your friends can try the magic of Pepper for themselves. Your code gives them 20% off their first purchase (excluding shipping, taxes, and returns), and you'll earn 50 points once they place their order (as long as they keep their items past 30 days).

Where can I view my points balance?

Log in here anytime to check your balance and account details.

How do I redeem my points?

Before completing your order, apply your points as a discount under the “Discount” section at checkout. Once redeemed for a code, that code is valid for 1 year. After that, it expires and the points can't be restored.

Can I combine my points with other sales and promotions?

Yes! Pepper Perks points can typically be combined with other product discounts. Some specific promotions may be ineligible to stack with your points. If that happens, our system automatically applies whichever gives you the better deal. 

Note that promo codes (entered at checkout) are still limited to one per order. If you have questions about a specific code, just reach out and we'll take a look.

Why isn’t my free shipping voucher code working?

If you're in an area where we only offer express shipping, points redeemed for free shipping won't apply. Reach out to us and we'll help sort it out.

Do my points expire?

Points expire 12 months after your last order. Any points earned during that period expire on the same date.

What happens if I redeem points and then return the order?

Think of redeemed points like a discount code. Once they're used, they can't be reissued.

We reserve the right to cancel or suspend participation in Pepper Perks, or any unused rewards, in the event of fraud, abuse, or a violation of these terms.

Each code is single-use and can only be redeemed once. Codes can't be combined with certain other offers (including other promo codes, product discounts, or sales), applied to certain bundles, redeemed for cash, used toward past purchases, or used on e-gift cards.

We accept major credit cards and debit cards, PayPal, Shop Pay, Amazon Pay, Google Pay, Apple Pay, and Klarna. 

Yes! We offer gift cards in the amounts of $25, $50, $75, $100, $125, $150, and $200 here. 

To redeem your gift card, just enter the unique code included in your gift card email into the gift card field. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time.

If you are returning an item purchased with a gift card, the funds will be returned to the gift card if still valid. If the gift card is not still valid, the refund will be processed as a new gift card for a future purchase. 

To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. 

You can use only one discount code per order. If you apply multiple codes, our site will always automatically choose the one that gives you the best deal. Also, you can still receive free shipping when using a promo code if your order qualifies! 

If your discount code isn't working, first double check it's valid for what's in your cart. Some promo codes can't be combined with other discounts or offers, and/or aren't usable on gift cards, bundles/kits, pre-orders, or already-discounted final sale items.

Some codes only apply once your cart hits a minimum subtotal (before tax and shipping) — worth checking the fine print for that detail.

Still stuck? Email us at [email protected] with a screenshot of the error, if you can grab one, and we'll dig in and help sort it out.

We offer a one-time student discount for our customers with a current and valid .edu email address. To receive your one-time-use discount code, email us at [email protected] using your .edu address, and include a photo of your student ID and your expected graduation year. 

Keep in mind, the discount can't be combined with other offers, including other promo codes, product discounts, and sales, and it isn't valid on bundles, kits, or pre-orders. It can't be redeemed for cash or used to purchase gift cards, and it's for one-time use only.

We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at [email protected]—we’re happy to help.

Promotional Offers

Promotional offers are only valid during stated promotional periods and on participating products, while supplies last. Exclusions may apply. Offers may not be combined with any other coupon or offer, including Pepper Points. As a Pepper Perk member, you’ll still earn points on promotional purchases for redemption on non-promotional products.

Offers are not valid on prior purchases, taxes, shipping and handling charges, or gift cards. All standard return and exchange policies will apply, and any refunds on products that impact offer eligibility will be adjusted accordingly. Pepper reserves the right to modify or discontinue the offer at any time without notice. Other restrictions may apply.

Shipping

We offer free standard shipping on U.S. orders over $125 (after discounts, before tax, excluding e-gift cards). For international orders, shipping fees vary by country. See our International Shipping Rates & Methods page for details.