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U.S. Exchanges & Returns

International Returns

Pepper

We ask that you don&apos;t cut the tags or remove the hygiene liner before trying, just in case you do decide to return it. If the item doesn&apos;t fit, our Pep Squad would love to help find your perfect fit!We offer a refund or exchange on items that are unworn and undamaged, with the original tags and hygiene liner still attached. Packaged items may be returned even after the polybag has been opened. Items with the original tags removed and reattached are no longer eligible for a return or exchange.Kindly note that all <a href="https://www.wearpepper.com/collections/accessories" rel="noopener noreferrer" target="_blank">accessories</a> and underwear are final sale.Need help getting the right size? Refer to the <a href="https://www.wearpepper.com/pages/fit-guide" style=" text-decoration: none;" target="_parent" id="isPasted">Fit Guide here</a> or <a href="https://www.wearpepper.com/pages/faq?hcUrl=%2Fen-US%2Fcontact" style=" text-decoration: none;" target="_parent">chat with us</a>. &#xA0;Also, our fit experts are here to help!<a href="https://calendly.com/virtual-fittings/pepper-bra-fitting?month=2025-02" style=" text-decoration: none;">&#xA0;</a>More questions? <a href="https://www.wearpepper.com/pages/faq?hcUrl=%2Fen-US%2Fcontact">Drop us a line</a>&#x1F642;&#xA0;

We ask that you don't cut the tags before trying in case you do decide to return the bra. If the bra doesn't fit, our Pep Squad would love to help find your perfect fit!
 

  
 

 We accept bras for a refund or exchange that are unworn, undamaged, with the original tags attached. Packaged items may be returned even after the polybag has been opened; however, tags must still be attached to the item. Bras with the original tags removed and reattached are no longer eligible for a return or exchange.
 

  
 

 Kindly note that all non-bra items and underwear are final sale.
 

  
 

 More questions? [Drop us a line](mailto:pepsquad@wearpepper.com) : )

I took the tags off, can I still return it?

RETURNS & EXCHANGES

How do I know what size to get?

My Pepper bra didn't fit. What size should I try next?

How do I know when a bra fits?

SIZING & FIT

Return policy for US & Canada

What is your International Return policy? (International Customers Only)

How do I place a return or exchange request?

Purchased from Nordstrom.com?

Can I exchange for a different style?

Can I exchange an item in my order?

Can I return or exchange an item that is Final Sale?

When can I expect my refund?

How do instant exchanges work?

How much is charged for the authorization hold?

What if I don't send my return on time?

How long do I have to send in my return?

What if I don’t like my exchanged item?

I sent in my return, but my card was still charged!

What happens if I get a new card?

What if I want to instant exchange for a different style?

Do I pay extra shipping for instant exchanges?

Are Instant Exchanges available outside the US?

What if I want to keep both items?

What if I want to keep the original item?

What if I need to change my address?

What if I want to send both items back?

Do Instant exchanges work with Happy Returns?

INSTANT EXCHANGE

Can I cancel or edit my order?

Where can I access my Pepper account?

What happens if my package is lost or stolen?

Can I change my shipping address?

I'm missing an item from my order.

What if I closed my credit card for my refund?

What if I have an issue with my order?

ORDER ISSUES

Shipping Rates & Methods (International)

What countries do you ship to?

INTERNATIONAL

Shipping Rates & Methods (U.S.)

My package hasn't moved, what can I do?

Why didn't I get free shipping on my order?

Why has my order been returned to Pepper?

Why hasn't my tracking status updated?

Do you ship to PO Boxes?

SHIPPING

Which styles have the most padding?

I love Pepper! Can I make a product request?

How should I care for my Pepper items?

Where are your products manufactured?

How do I leave a product review?

What materials and fabrics do you use?

Are your products sustainable?

What are the differences between your T-Shirt Bras?

When will you restock?

Pre-orders

Does Pepper make swim?

How should I care for my swimwear?

PRODUCT

Pepper Perks

How can I get a discount?

Can I use multiple discount codes?

I forgot to use my discount code! Can I still apply it to my order?

Do you offer student discounts?

What should I do if my promo/discount code is not working?

What is refer a friend?

Sale Terms & Conditions

DISCOUNTS & PROMOTIONS

I love Pepper! How can we collaborate?

Why are you called Pepper?

Where is Pepper based?

BRAND

I took the tags off, can I still return it?Updated 2 months ago