What is your International Return policy? (International Customers Only)Updated 13 days ago
We get it, sometimes a style just doesn't work for you. Need help getting the right size? Refer to the Fit Guide here or chat with us.
For customers ordering outside of the US, we are happy to offer returns on items that are unwashed, unworn, undamaged, non-final sale, with all original tags attached and hygiene liner within 30 days of delivery.
Please kindly note that the original shipping fee is non-refundable, and an applicable international return shipping & handling fee will be deducted from your refund.
INTERNATIONAL RETURN FEES (local currency)
| Australia | $20 AUD |
| Austria | €19 EUR |
| Belgium | €19 EUR |
| Canada | FREE |
| Czech Republic | 455 Kg |
| Denmark | KR 140 |
| France | €18.50 EUR |
| Germany | €27 EUR |
| Hong Kong | $160 HKD |
| Ireland | €18.50 EUR |
| Italy | €18.50 EUR |
| Israel | 75 ILS |
| Japan | ¥4,320 JPY |
| Mexico | $335 MXN |
| Netherlands | €19 EUR |
| Norway | KR 220 |
| Saudi Arabia | 112 SAR |
| Singapore | $28 SGD |
| Spain | €18.50 EUR |
| South Korea | ₩28,730 KRW |
| Sweden | KR 220 |
| Switzerland | 18 CHF |
| UK | £10 GBP |
| United Arab Emirates | 110 AED |
While we currently don't offer exchanges on international orders, you can send eligible items back for a refund through our International Return Portal and place a new order on our website!
For our full policy on International orders, you can also head here.
EU Right of Withdrawal
If you exercise your right of withdrawal within 1 hour of the order being placed (before our fulfillment team begins processing it), we will cancel the order and process a full refund. If the order has already begun processing (after that 1 hour window), we will not be able to cancel it, but you can still exercise your right of withdrawal up to 14 days after your order's delivery date. Just click here and follow the steps to create a return label to send the order back to us. We'll issue a full refund for the amount paid to your original payment method as soon as the items are delivered to our warehouse, or 14 days after submitting the withdrawal as long as the items are in transit (whichever comes first).
If you exercise your right of withdrawal for items that have already been shipped to you, you are responsible for the cost of return shipping. We will provide a return label in the withdrawal process for you to purchase. The exact cost of the label depends on your shipping address and package the weight. One thing to note: our typical 30-day return policy utilizes a flat return shipping and processing fee by country instead, as listed above.