What is your U.S Exchange & Return policy? (U.S Customers Only)

This is for US orders you are returning an International order, please read our International return policy here.

For US orders

We offer free returns and one free exchange on items that are unwashed, unworn, undamaged, non-final sale with all original tags attached and hygiene liner (on swim bottoms) within 30 days of delivery. Please note the original shipping charge is non-refundable.

Refunds

We get it, sometimes a style just doesn't work for you. Need help getting the right size? Refer to the Fit Guide here or chat with us. Also, our fit experts are here to help! Book a FREE 30-minute virtual fitting and get personalized guidance to find your perfect size.

You can arrange a return for refund here.

Choose to print a free USPS label or download a free printerless USPS QR Code and drop your return off at a USPS! Once your free return arrives to our warehouse, your refund will be processed in 3-5 business days and you'll receive a confirmation email!

Or, you can choose Happy Returns and drop off your items at any Happy Bar Returns location - no label or box is needed for Happy Returns!

Exchanges

To exchange for a new size or color, head here. Click through the return process and select your new size and/or color. If you don't see the size you were looking for, it's unfortunately out of stock in that style and color at this time. You can grab a different color or set up a refund request!

For exchanges, it's the same as returns: choose to either print a free USPS label or download a free printerless USPS QR Code. Drop your return off at a USPS! Or, you can choose Happy Returns and drop off your items at any Happy Bar Returns location - no label or box is needed for Happy Returns!

Need help figuring out your exchange size? Refer to the Fit Guide here.

To exchange for a different style

Click through the return process and request a refund. When prompted, click "Shop Now" to purchase something new on the site!

Can I exchange my order more than once?

No. We offer one free exchange per order on all eligible items. If you need to exchange an item a second time, click here to set up a return for a full refund (minus any original shipping fee) and then place a new order.

Final sale

Please note, that items marked as Final Sale are not eligible for return or exchange.

Please view the Product Description Page for details on an item's return eligibility. If final sale, you will see "Final Sale" above the Add to Cart button.

How do I send my items back?

If you need to make an exchange or return, please use the original packaging it arrived in or choose Happy Returns for a box free return.

We ask that you refrain from combining returns from multiple orders into a single package. If you received two separate return shipping labels, please send back the items in separate boxes.

Pepper is not responsible for non-Pepper items returned.

What if I closed my card/bank for my refund?

Currently, we can only issue a refund using the original payment method used at the time of purchase.

If you have a new credit card, but the original account remains active, the refund will be processed back to your account. If the account has been completely closed, we ask you reach out to your bank first and contact us for further assistance.

Returning a damaged or incorrect item?

If you've received an item that isn't quite right or an incorrect item, please contact us as soon as possible.

What is your U.S Exchange & Return policy? (U.S Customers Only)Updated 2 months ago