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International Returns

U.S. Exchanges & Returns

Pepper

A shipping confirmation with the tracking number is sent to your email as soon as your order&apos;s label is printed. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as the shipping carrier scans your order in.Tracking<ul><li style="font-size: 15px;">US Standard shipping orders can be tracked through <a href="https://www.dhl.com/us-en/home/tracking.html" rel="noopener noreferrer" target="_blank">DHL</a> or <a href="https://tools.usps.com/go/TrackConfirmAction_input" rel="noopener noreferrer" target="_blank">USPS</a></li><li style="font-size: 15px;">US Express shipping orders can be tracked through <a href="https://www.fedex.com/en-us/tracking.html" rel="noopener noreferrer" target="_blank">FedEx</a> or <a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" rel="noopener noreferrer" target="_blank">UPS</a></li><li style="font-size: 15px;">All international orders can be tracked through <a href="https://web.global-e.com/Order/Track/mZn9" rel="noopener noreferrer" target="_blank">this link here</a></li></ul>Tracking status updates usually happen within 48 hours but if it hasn&apos;t, don&apos;t worry &#x2014; your order is on its way and tracking will update shortly. This doesn&apos;t mean your order is lost and it&apos;s common for an order to remain in pre-shipment for multiple days.If your tracking hasn&apos;t updated for over 10 business days, and you are concerned there may be a delay or error we&apos;d recommend contacting the shipping carrier with your tracking number to start a claim and <a href="https://www.wearpepper.com/pages/faq?hcUrl=%2Fen-US%2Fcontact">reach out to us</a> with your order number to let us know.More questions? <a href="https://www.wearpepper.com/pages/faq?hcUrl=%2Fen-US%2Fcontact">Drop us a line</a> &#x1F642;&#xA0;

A shipping confirmation with the tracking number is sent to your email as soon as your order's label is printed. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as the shipping carrier scans your order in.
 

  
 

 **Tracking**:
 

 *  US standard shipping orders can be tracked through [DHL](https://www.dhl.com/us-en/home/tracking.html)
 *  US express shipping order can be tracked through [FedEx](https://www.fedex.com/en-us/tracking.html) or [UPS](https://www.ups.com/track?loc=en_US&requester=ST/)
 *  All international orders can be tracked through [this link here](https://web.global-e.com/Order/Track/mZn9)
 

  
 

 Tracking status updates usually happen within 48 hours but if it hasn't, don't worry — your order is on its way and tracking will update shortly. This doesn't mean your order is lost and it's common for an order to remain in pre-shipment for multiple days.
 

  
 

 If your tracking hasn't updated for over 10 business days, and you are concerned there may be a delay or error we'd recommend contacting the shipping carrier with your tracking number to start a claim and [reach out](mailto:pepsquad@wearpepper.com) to us with your order number to let us know.
 

  
 

 More questions? [Drop us a line](mailto:pepsquad@wearpepper.com) : )

Why hasn't my tracking status updated?

SHIPPING

How do I know what size to get?

My Pepper bra didn't fit. What size should I try next?

How do I know when a bra fits?

SIZING & FIT

What is your U.S Exchange & Return policy? (U.S Customers Only)

What is your International Return policy? (International Customers Only)

How do I place a return or exchange request?

Purchased from Nordstrom.com?

Can I exchange for a different style?

Can I exchange an item in my order?

Can I return or exchange an item that is Final Sale?

When can I expect my refund?

I took the tags off, can I still return it?

What’s your holiday return policy?

RETURNS & EXCHANGES

Can I cancel or edit my order?

Where can I access my Pepper account?

What happens if my package is lost or stolen?

Can I change my shipping address?

I'm missing an item from my order.

What if I closed my credit card for my refund?

What if I have an issue with my order?

ORDER ISSUES

Shipping Rates & Methods (International)

What countries do you ship to?

INTERNATIONAL

Shipping Rates & Methods (U.S.)

My package hasn't moved, what can I do?

Why didn't I get free shipping on my order?

Why has my order been returned to Pepper?

Do you ship to PO Boxes?

Which styles have the most padding?

I love Pepper! Can I make a product request?

How should I care for my Pepper items?

Where are your products manufactured?

How do I leave a product review?

What materials and fabrics do you use?

Are your products sustainable?

What are the differences between your T-Shirt Bras?

When will you restock?

Pre-orders

Does Pepper make swim?

How should I care for my swimwear?

PRODUCT

Pepper Perks

How can I get a discount?

Can I use multiple discount codes?

I forgot to use my discount code! Can I still apply it to my order?

Do you offer student discounts?

My discount code isn't working.

What should I do if my promo code is not working?

What is refer a friend?

Terms & Conditions for Sale Events

DISCOUNTS & PROMOTIONS

I love Pepper! How can we collaborate?

Why are you called Pepper?

Where is Pepper based?

BRAND

Why hasn't my tracking status updated?Updated 2 months ago