SHIPPING
Shipping Rates & Methods (U.S.)
This is for U.S. shipping, for International shipping head here. GENERAL INFO. Standard Shipping. Your order will process and ship out within 1-3 business days (excluding US holidays) of placing the order. Your order ships with DHL and finishes the l
Shipping Rates & Methods (International)
The total amount you pay for your order includes all applicable customs, duty, & taxes. We guarantee no additional charges on delivery.
My package hasn't moved. What can I do?
US Standard shipping orders can be tracked via DHL or USPS. US Express shipping orders can be tracked via FedEx or UPS. International orders can be tracked through the provided tracking link. Tracking updates typically appear within 48 hours. If you
Why didn't I get free shipping on my order?
Free standard shipping is applicable on orders with the following subtotals (after discounts applied and before tax):. COUNTRY. Free Shipping. Minimum. Standard Shipping. Time & Rate. Express Shipping. Time & Rate. Return Fee. DHL Express. Duty & Tax
Why has my order been returned to Pepper?
If your order has been returned to Pepper, it's likely to be for one of the following reasons:. If your shipment is "returned to sender", we recommend contacting us to verify your shipping address and have your order reshipped. Please kindly note tha
Do you ship to PO Boxes?
At this time, we can only ship to PO Boxes with US Standard Shipping (not US Express). We are not able to ship to PO Boxes outside of the US. We apologize for any inconvenience.