Why didn't I get free shipping on my order?Updated 2 months ago
Free standard shipping is applicable on orders with the following subtotals (after discounts applied and before tax):
COUNTRY | Free Shipping Minimum | Standard Shipping Time & Rate | Express Shipping Time & Rate | Return Fee DHL Express | Duty & Tax |
Australia | AUD 150+ | 10-18 business days AUD 15 | 4-5 business days AUD 25 | AUD 20 | Included |
Austria | €165+ | 9-19 business days €11.50 | 3 business days €16 | €19 | Included |
Belgium | €165+ | 9-19 business days €10.50 | 3-4 business days €15 | €19 | Included |
Canada | CAD 130+ | 7-13 business days CAD 11 | 2-3 business days CAD 15 | CAD 20 | Partially Included |
Czech Republic | 3,960+ Kč | 9-19 business days 305 Kč | 3-4 business days 420 Kč | 455 Kč | Included |
Denmark | kr 1,225+ | 9-19 business days kr 98 | 3-4 business days kr 134 | kr 140 | Included |
France | €160+ | 9-19 business days €11.50 | 3-4 business days €17 | €18.50 | Included |
Germany | €160+ | 9-19 business days €7.5 | 3-4 business days €12 | €27 | Included |
Hong Kong | HKD 1,335+ | Can only ship express, not standard | 4-5 business days HKD 140 | HKD 160 | Included |
Ireland | €160+ | 9-19 business days €14 | 3-4 business days €19 | €18.50 | Included |
Italy | €160+ | 9-19 business days €14 | 3-4 business days €19 | €18.50 | Included |
Israel | ₪645+ ILS | Can only ship express, not standard | 3-4 business days ₪75 ILS | ₪75 ILS | Included |
Japan | ¥25,210+ | 9-19 business days ¥2,160 | 3-4 business days ¥2,880 | ¥4,320 | Included |
Mexico | MXN 2,930+ | 9-19 business days MXN 200 | 3-4 business days MXN 285 | MXN 335 | Included |
Netherlands | €165+ | 9-19 business days €12 | 4-5 business days €16.50 | €19 | Included |
New Zealand | NZD 285+ | 7-9 business days NZD 14 | 3 business days NZD 25 | NZD 32 | Included |
Norway | kr 1,875+ | 9-19 business days kr 145 | 3 business days kr 200 | kr 220 | Included |
Saudi Arabia | 660+ SAR | Can only ship express, not standard | 3-4 business days 77 SAR | 112 SAR | Included |
Singapore | SGD 205+ | Can only ship express, not standard | 4-5 business days SGD 24 | SGD 28 | Included |
Spain | €160+ | 9-19 business days €11.50 | 3-4 business days €17 | €18.50 | Included |
South Korea | ₩233,830+ | 9-19 business days ₩22,000 | 3-4 business days ₩28,730 | ₩28,730 | Added at Checkout |
Sweden | kr 1,915+ | Can only ship express, not standard | 3-4 business days kr 190 | kr 220 | Included |
Switzerland | 155+ CHF | Can only ship express, not standard | 3-4 business days 16 CHF | 18 CHF | Included |
| United States | $125+ | 2-6 business days $9 | 2 Business Day Express $30 1 business day Express $35 | FREE | Added at checkout |
UK | £80+ | 8-12 business days £5 | 2-3 business days £12 | £10 | Included |
United Arab Emirates | 645+ AED | Can only ship express, not standard | 4-5 business days 75 AED | 110 AED | Included |
If your order didn’t qualify it’s because it was a little shy of the from the order subtotals above.
More questions? Drop us a line🙂