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International Returns

U.S. Exchanges & Returns

Pepper

This is for U.S. shipping, for International shipping <a href="https://www.wearpepper.com/pages/faq/international-shipping-rates-and-methods-602148">head here</a>.&#xA0;GENERAL INFOStandard ShippingYour order will process and ship out within 1-3 business days (excluding US holidays) of placing the order. Your order ships with <a href="https://www.dhl.com/us-en/home/tracking.html" rel="noopener noreferrer" target="_blank">DHL</a> and finishes last mile with <a href="https://tools.usps.com/go/TrackConfirmAction_input" rel="noopener noreferrer" target="_blank">USPS</a>Express Shipping*The order must be placed by 12pm EST to go out that same business day. Any order placed after this time will be shipped the next business day. For priority, your order ships with&#xA0;<a href="https://www.fedex.com/en-us/tracking.html" rel="noopener noreferrer" target="_blank">FedEx</a> or <a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" rel="noopener noreferrer" target="_blank">UPS</a>.All shipping fees are non-refundable. If shipping to a PO Box, you must choose Standard Shipping as our express shipping options cannot accommodate a PO Box address.SHIPPING RATES FOR U.S.<ul><li style="font-size: 16px;">Free standard shipping for orders over $125 | 2-6 business days* | Free shipping is valid on subtotals of $125 or more (after discounts applied, before taxes, &amp; excluding e-gift cards).</li><li style="font-size: 16px;">&#xA0;Standard shipping for orders under $125 | 2-6 business days* | $9</li><li style="font-size: 16px;">&#xA0;2 Business Day Express | 2 business days* | $30</li><li style="font-size: 16px;">&#xA0;1 Business Day Express | 1 business day* | $35</li></ul>*Delivery to Alaska, Hawaii, and Puerto Rico may take up to two weeks to deliver. Express shipping is only available for contiguous U.S. orders.More questions?&#xA0;<a href="https://www.wearpepper.com/pages/faq?hcUrl=%2Fen-US%2Fcontact">Drop us a line</a> &#x1F642;&#xA0;

_This is for U.S. shipping, for International shipping,_ [_head here_](https://www.wearpepper.com/pages/faq?a=Shipping-Rates-and-Methods-(International)---id--K-YoRJA9TfS7dmwUzb2TLg)_._
 

  
 

 **GENERAL INFO**
 

 **For standard shipping**, your order will process and ship out within 1-3 business days (excluding US holidays) of placing the order. Your order ships with [DHL](https://www.dhl.com/us-en/home/tracking.html) and finishes last mile with [USPS](https://tools.usps.com/go/TrackConfirmAction_input).
 

  
 

 **For express shipping**, the order must be placed by 12pm EST to go out that same business day. Any order placed after this time will be shipped the next business day. For priority, your order ships with [FedEx](https://www.fedex.com/en-us/tracking.html) or [UPS](https://www.ups.com/track?loc=en_US&requester=ST/).
 

  
 

 All shipping fees are non-refundable. If shipping to a PO Box, you must choose Standard Shipping as our express shipping options cannot accommodate a PO Box address.
 

  
 

 **SHIPPING RATES FOR U.S.**
 

 *  Free standard shipping for orders over $125 | 2-6 business days\* | _Free shipping is valid on subtotals of $125 or more (after discounts applied, before taxes, & excluding e-gift cards)._
  
 *  Standard shipping for orders under $125 | 2-6 business days\* | $9
  
 *  2 Business Day Express | 2 business days | $30
  
 *  1 Business Day Express | 1 business day | $35
  
 

 _\*Delivery to Alaska, Hawaii, and Puerto Rico may take up to two weeks to deliver._
 

  
 

 More questions? [Drop us a line](mailto:pepsquad@wearpepper.com) :)

Shipping Rates & Methods (U.S.)

SHIPPING

How do I know what size to get?

My Pepper bra didn't fit. What size should I try next?

How do I know when a bra fits?

SIZING & FIT

What is your U.S Exchange & Return policy? (U.S Customers Only)

What is your International Return policy? (International Customers Only)

How do I place a return or exchange request?

Purchased from Nordstrom.com?

Can I exchange for a different style?

Can I exchange an item in my order?

Can I return or exchange an item that is Final Sale?

When can I expect my refund?

I took the tags off, can I still return it?

What’s your holiday return policy?

RETURNS & EXCHANGES

Can I cancel or edit my order?

Where can I access my Pepper account?

What happens if my package is lost or stolen?

Can I change my shipping address?

I'm missing an item from my order.

What if I closed my credit card for my refund?

What if I have an issue with my order?

ORDER ISSUES

Shipping Rates & Methods (International)

What countries do you ship to?

INTERNATIONAL

My package hasn't moved, what can I do?

Why didn't I get free shipping on my order?

Why has my order been returned to Pepper?

Why hasn't my tracking status updated?

Do you ship to PO Boxes?

Which styles have the most padding?

I love Pepper! Can I make a product request?

How should I care for my Pepper items?

Where are your products manufactured?

How do I leave a product review?

What materials and fabrics do you use?

Are your products sustainable?

What are the differences between your T-Shirt Bras?

When will you restock?

Pre-orders

Does Pepper make swim?

How should I care for my swimwear?

PRODUCT

Pepper Perks

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Can I use multiple discount codes?

I forgot to use my discount code! Can I still apply it to my order?

Do you offer student discounts?

My discount code isn't working.

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What is refer a friend?

Terms & Conditions for Sale Events

DISCOUNTS & PROMOTIONS

I love Pepper! How can we collaborate?

Why are you called Pepper?

Where is Pepper based?

BRAND

Shipping Rates & Methods (U.S.)Updated 12 days ago