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International Returns

U.S. Exchanges & Returns

Pepper

Sometimes there can be delivery delays and the best thing to do is reach out to the shipping carrier with your tracking number. They&apos;ll be able to give you the most up-to-date info and help you find a speedy solution.Please also allow extra time&#xA0;for your order to be processed during public holidays and busy shopping periods. Customs and shipping carriers may also require extra time to work on processing and delivering your order during peak seasons (e.g. Black Friday/Cyber Monday).More questions? <a href="https://www.wearpepper.com/pages/faq?hcUrl=%2Fen-US%2Fcontact">Drop us a line</a> &#x1F642;&#xA0;

Sometimes there can be delivery delays and the best thing to do is reach out to the shipping carrier with your tracking number. They'll be able to give you the most up to date info and help you find a speedy solution.
 

  
 

 Please also allow **extra time** for your order to be processed during public holidays and busy shopping periods. Customs and shipping carriers may also require extra time to work on processing and delivery your order during peak seasons (e.g. Black Friday/Cyber Monday).
 

  
 

 More questions? [Drop us a line](mailto:pepsquad@wearpepper.com) : )

My package hasn't moved, what can I do?

SHIPPING

How do I know what size to get?

My Pepper bra didn't fit. What size should I try next?

How do I know when a bra fits?

SIZING & FIT

What is your U.S Exchange & Return policy? (U.S Customers Only)

What is your International Return policy? (International Customers Only)

How do I place a return or exchange request?

Purchased from Nordstrom.com?

Can I exchange for a different style?

Can I exchange an item in my order?

Can I return or exchange an item that is Final Sale?

When can I expect my refund?

I took the tags off, can I still return it?

What’s your holiday return policy?

RETURNS & EXCHANGES

Can I cancel or edit my order?

Where can I access my Pepper account?

What happens if my package is lost or stolen?

Can I change my shipping address?

I'm missing an item from my order.

What if I closed my credit card for my refund?

What if I have an issue with my order?

ORDER ISSUES

Shipping Rates & Methods (International)

What countries do you ship to?

INTERNATIONAL

Shipping Rates & Methods (U.S.)

Why didn't I get free shipping on my order?

Why has my order been returned to Pepper?

Why hasn't my tracking status updated?

Do you ship to PO Boxes?

Which styles have the most padding?

I love Pepper! Can I make a product request?

How should I care for my Pepper items?

Where are your products manufactured?

How do I leave a product review?

What materials and fabrics do you use?

Are your products sustainable?

What are the differences between your T-Shirt Bras?

When will you restock?

Pre-orders

Does Pepper make swim?

How should I care for my swimwear?

PRODUCT

Pepper Perks

How can I get a discount?

Can I use multiple discount codes?

I forgot to use my discount code! Can I still apply it to my order?

Do you offer student discounts?

My discount code isn't working.

What should I do if my promo code is not working?

What is refer a friend?

Terms & Conditions for Sale Events

DISCOUNTS & PROMOTIONS

I love Pepper! How can we collaborate?

Why are you called Pepper?

Where is Pepper based?

BRAND

My package hasn't moved, what can I do?Updated 9 months ago