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Exchanges & Returns

Pepper

If you have a new card and need to be charged for the item(s), you can contact us <a href="https://www.wearpepper.com/pages/faq?hcUrl=%252Fen-US%252Fcontact">here</a>.&#xA0;

If you have a new card and need to be charged for the item(s), you can contact us here.

What happens if I get a new card?

INSTANT EXCHANGE

How do I know what size to get?

My Pepper bra didn't fit. What size should I try next?

How do I know when a bra fits?

SIZING & FIT

Return policy for US & Canada

What is your International Return policy? (International Customers Only)

How do I place a return or exchange request?

Purchased from Nordstrom.com?

Can I exchange for a different style?

Can I exchange an item in my order?

Can I return or exchange an item that is Final Sale?

When can I expect my refund?

I took the tags off, can I still return it?

RETURNS & EXCHANGES

How do instant exchanges work?

How much is charged for the authorization hold?

What if I don't send my return on time?

How long do I have to send in my return?

What if I don’t like my exchanged item?

I sent in my return, but my card was still charged!

What if I want to instant exchange for a different style?

Do I pay extra shipping for instant exchanges?

Are Instant Exchanges available outside the US?

What if I want to keep both items?

What if I want to keep the original item?

What if I need to change my address?

What if I want to send both items back?

Can I cancel or edit my order?

Where can I access my Pepper account?

What happens if my package is lost or stolen?

Can I change my shipping address?

I'm missing an item from my order.

What if I closed my credit card for my refund?

What if I have an issue with my order?

ORDER ISSUES

Shipping Rates & Methods (International)

What countries do you ship to?

INTERNATIONAL

Shipping Rates & Methods (U.S.)

My package hasn't moved. What can I do?

Why didn't I get free shipping on my order?

Why has my order been returned to Pepper?

Do you ship to PO Boxes?

SHIPPING

Which styles have the most padding?

I love Pepper! Can I make a product request?

How should I care for my Pepper items?

Where are your products manufactured?

How do I leave a product review?

What materials and fabrics do you use?

Are your products sustainable?

What are the differences between your T-Shirt Bras?

When will you restock?

Pre-orders

Does Pepper make swim?

How should I care for my swimwear?

PRODUCT

Summer Swim Event Terms & Conditions

Sale Terms & Conditions

Pepper Perks

How can I get a discount?

Can I use multiple discount codes?

I forgot to use my discount code! Can I still apply it to my order?

Do you offer student discounts?

What should I do if my promo/discount code is not working?

What is refer a friend?

DISCOUNTS & PROMOTIONS

I love Pepper! How can we collaborate?

Why are you called Pepper?

Where is Pepper based?

BRAND

What happens if I get a new card?Updated 5 months ago