Instant Exchanges make it easy to get your new item fast 💨 We’ll ship your replacement right away, without waiting for your original to come back first. At the final step of submitting your return, you’ll enter your card info. You will not be charge
There is no charge or authorization hold for using the instant exchange. You are only charged if you decide to keep both the original item and the exchanged item.
If we don’t receive your return, your card will be charged for the full amount of the exchanged item(s).
You’ve got 14 days from when you start your exchange to pop your return in the mail. It doesn’t have to arrive within 14 days—it just needs to be on its way to us.
No worries, sometimes items don't work, and that’s okay! You can submit a separate return request here.
Contact us with your order number so we can help!
If you have a new card and need to be charged for the item(s), you can contact us here.
No Problem! To exchange for a different style, you will need to return for a refund and then select the ShopNow option to be able to choose a new style. Instant exchange works with shop now as well so if you would like to use just check off the insta
Nope! There is no shipping fee for instant exchanges.
Unfortunately, we can only offer any type of exchange for US customers at this time.
Your card will be charged for the full amount of any item(s) you decide to keep after 14 days.
If you decide to keep your original item, simply submit a return for the exchanged one and send it back our way!
We can update your address if it’s within an hour of submitting your exchange. If you haven’t submitted it yet, just email us here with your new address and original order number, and we’ll make sure you're all set.
You’ll just need to start a separate return for each item you’re sending back. This ensures everything’s processed smoothly and without delay.
Yes, you can still choose to return with Happy Return or USPS.