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U.S. Exchanges & Returns

International Returns

Pepper

Once your items are shipped, Pepper is not liable for lost or stolen packages. You have the option of choosing Checkout+ before placing your order. While we do our best to ensure your items arrive to you safely, sometimes things happen.&#xA0;If you utilized our Checkout+ feature, rest assured that your package is protected! With package protection, in the event that your package is lost, stolen, or damaged while in transit, we will replace it free of charge. To start a shipping claim, please&#xA0;<a href="https://www.wearpepper.com/apps/redo/returns-portal/login?referralId=69d6982c46ae70a4391f921b" style="text-decoration:none;">click here</a>.&#xA0;More questions?&#xA0;<a href="https://www.wearpepper.com/pages/faq?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">Drop us a line</a>&#xA0;&#x1F642;&#xA0;

In some cases, the shipping carrier may mark a package as "Delivered" a few days in advance when it's still out for delivery.
 

  
 

 If you haven' received your package after it has been marked delivered, follow these steps:
 

  
 

 *  Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.
  
 *  Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.
  
 *  Check with your neighbors, family, or roommate(s). They might have accepted the package for you.
  
 *  Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
  
 *  Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 7 business days to account for this. Thanks for your patience!
  
 

  
 

 If it has already been past 7 days and your package is still missing, please contact the shipping carrier with your tracking number to start a claim and [reach out](mailto:pepsquad@wearpepper.com) to us with your order number to let us know.
 

  
 

 More questions? [Drop us a line](mailto:pepsquad@wearpepper.com) : )

My tracking shows delivered, but I never received it.

ORDER ISSUES

How do I know what size to get?

My Pepper bra didn't fit. What size should I try next?

How do I know when a bra fits?

SIZING & FIT

Return policy for US & Canada

What is your International Return policy? (International Customers Only)

How do I place a return or exchange request?

Purchased from Nordstrom.com?

Can I exchange for a different style?

Can I exchange an item in my order?

Can I return or exchange an item that is Final Sale?

When can I expect my refund?

I took the tags off, can I still return it?

RETURNS & EXCHANGES

How do instant exchanges work?

How much is charged for the authorization hold?

What if I don't send my return on time?

How long do I have to send in my return?

What if I don’t like my exchanged item?

I sent in my return, but my card was still charged!

What happens if I get a new card?

What if I want to instant exchange for a different style?

Do I pay extra shipping for instant exchanges?

Are Instant Exchanges available outside the US?

What if I want to keep both items?

What if I want to keep the original item?

What if I need to change my address?

What if I want to send both items back?

INSTANT EXCHANGE

Can I cancel or edit my order?

Where can I access my Pepper account?

What happens if my package is lost or stolen?

Can I change my shipping address?

I'm missing an item from my order.

What if I closed my credit card for my refund?

What if I have an issue with my order?

Shipping Rates & Methods (International)

What countries do you ship to?

INTERNATIONAL

Shipping Rates & Methods (U.S.)

My package hasn't moved. What can I do?

Why didn't I get free shipping on my order?

Why has my order been returned to Pepper?

Do you ship to PO Boxes?

SHIPPING

Which styles have the most padding?

I love Pepper! Can I make a product request?

How should I care for my Pepper items?

Where are your products manufactured?

How do I leave a product review?

What materials and fabrics do you use?

Are your products sustainable?

What are the differences between your T-Shirt Bras?

When will you restock?

Pre-orders

Does Pepper make swim?

How should I care for my swimwear?

PRODUCT

Pepper Perks

How can I get a discount?

Can I use multiple discount codes?

I forgot to use my discount code! Can I still apply it to my order?

Do you offer student discounts?

What should I do if my promo/discount code is not working?

What is refer a friend?

Sale Terms & Conditions

DISCOUNTS & PROMOTIONS

I love Pepper! How can we collaborate?

Why are you called Pepper?

Where is Pepper based?

BRAND

What happens if my package is lost or stolen?Updated 12 days ago