What happens if my package is lost or stolen?Updated 2 months ago

Once your items are shipped, Pepper is not liable for lost or stolen packages. 

In some cases, however, the shipping carrier may mark a package as "Delivered" a few days in advance when it's still out for delivery.

If you haven't received your package after it has been marked delivered, follow these steps:

• Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.
• Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.
• Check with your neighbors, family, or roommate(s). They might have accepted the package for you.
• Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
• Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 7 business days to account for this. Thanks for your patience!

If it has already been past 7 days and your package is still missing, please contact the shipping carrier with your tracking number to start a claim, then contact us with your order number to let us know.

More questions? Drop us a line 🙂