We try to fulfill orders very quickly! However, if you made a mistake on your shipping address or ordered the wrong size, you have 1 hour to cancel your order (for both US and International orders), here's how:. If you do not see the cancel option on
You can head to the login page for your Pepper account here -- there you can reset your password, view details like your order number and transaction history, etc. Still can't log in? Contact us here 🙂
Once your items are shipped, Pepper is not liable for lost or stolen packages. In some cases, however, the shipping carrier may mark a package as "Delivered" a few days in advance when it's still out for delivery. If you haven't received your package
If you made a mistake on your shipping address or ordered the wrong size, you have 1 hour to cancel your order (for both US and International orders), here's how:. If you do not see the cancel option on your order status page, it's past the 1 hour ti
We're sorry there's an item missing from your order! Before emailing us, we recommend checking the following:. More questions? Drop us a line 🙂
We can only issue a refund back to the original payment method used at the time of purchase. This means that we cannot issue a refund to a new account or card. If you have a new credit card, but the original account remains active, the refund will be
We’re sorry to hear you're having an issue with your order or items! We’ll do our best to help!. Please send an email to our CX team at [email protected] with any images of the issue, as well as your order number for further assistance. If you