ORDER ISSUES
Can I cancel or edit my order?
We try to fulfill orders very quickly! However, if you made a mistake on your shipping address or ordered the wrong size, you have 1 hour to cancel your order (for both US and International orders). Here's how:. If you do not see the cancel option on
Where can I access my Pepper account?
You can head to the login page for your Pepper account here -- there you can reset your password, view details like your order number and transaction history, etc. Still can't log in? Contact us here 🙂
What happens if my package is lost or stolen?
Once your items are shipped, Pepper is not liable for lost or stolen packages. You have the option of choosing Checkout+ before placing your order. While we do our best to ensure your items arrive to you safely, sometimes things happen. If you utiliz
Can I change my shipping address?
If you made a mistake on your shipping address or ordered the wrong size, you have 1 hour to cancel your order (for both US and International orders), here's how:. If you do not see the cancel option on your order status page, it's past the 1 hour ti
I'm missing an item from my order.
We're sorry there's an item missing from your order! Before emailing us, we recommend checking the following:. More questions? Drop us a line 🙂
What if I closed my credit card for my refund?
We can only issue a refund back to the original payment method used at the time of purchase. This means that we cannot issue a refund to a new account or card. If you have a new credit card, but the original account remains active, the refund will be
What if I have an issue with my order?
We do our best to get things right 100% of the time. If there is an issue with your order, please submit your claim here.